Shipping Policy

What You Need to Know

Order Processing Time:
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary by location and available shipping method

Shipping Carriers:
We partner with reputable carriers such as Sendle to ensure timely and reliable delivery of your order.

Shipping Restrictions:
We currently ship to Australia. Unfortunately, we do not ship to other countries.

Order Tracking:
Once your order has shipped, you should receive a tracking number via email, allowing you to monitor the status of your shipment.

Damaged or Lost Packages:
We are not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package arrives damaged, please contact us using our contact us page within 5 days of delivery with photos of the damage.

Returns and Refunds

Everything You Need to Know

Returns & Refunds Policy

Returns:
We accept returns within 14 days of purchase. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact our team using the contact us page with your order details.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 9 business days.

Late or Missing Refunds:
If you haven’t received a refund yet, please check with your bank or credit card company, as processing times may vary. If you still have concerns, contact us using the contact us page.

Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, contact us using the contact us page with proof of damage or defect.

Return Shipping:
Customers are responsible for return shipping costs unless the item was incorrect. We recommend using a trackable shipping service to ensure the return is received.

For any return or refund inquiries, please contact us using the contact us page.

Our Privacy Policy

Your Data is Secure

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect:
When you use our website, we may collect the following types of information:

Personal information (name, email, phone number, etc.)
Payment information (processed securely through third-party payment processors)
Usage data (IP address, browser type, pages visited, etc.)
Cookies and tracking technologies

How We Use Your Information:
We use the information collected for the following purposes:

To process transactions and fulfill orders
To improve our website and services
To communicate with you regarding updates, promotions, or customer service inquiries
To comply with legal obligations

How We Share Your Information:
We do not sell your personal information. However, we may share it with:

Service providers who assist in website operations, payment processing, and marketing
Legal authorities if required by law
Third-party analytics and advertising partners

Cookies & Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookie preferences through your browser settings.

Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Your Rights & Choices:
Depending on your location, you may have rights regarding your personal data, including access, correction, or deletion requests. Contact us using the contact page to exercise your rights.

Changes to This Policy:
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Returns and Refunds

Everything You Need to Know

Loyalty Program Policy

Our Loyalty Program is designed to reward our valued customers for their purchases and engagement with our online store. By participating in this program, members can earn points and redeem them for exclusive discounts on future purchases.

Earning Points Members can earn points through the following activities:

Purchases: Earn points for every dollar spent on eligible products.
Sign-Up Bonus: Receive points upon registering for an account on our website.
Birthday Reward: Earn bonus points on your birthday as our special gift to you.

Loyalty Tiers & Rewards Our loyalty program consists of three tiers: Basic, Silver, and Gold. Each tier offers different redemption options:

Basic Tier: Redeem 200 points for 10% off your next purchase.
Silver Tier: Redeem 100 points for 10% off your next purchase.
Gold Tier: Redeem 100 points for 15% off your next purchase.

Point Expiration To ensure continued engagement, loyalty points will expire after 3 months of inactivity. Inactivity is defined as a period in which no purchases or other point-earning activities occur.

By joining the Loyalty Program, members agree to abide by the terms outlined above. The program may be subject to modifications at the discretion of the company.